Jane Doe Box 12345 15 Any Ave. Othertown Otherstate 67890 555-4321 Jane Doe 123 Main St. Anytown Anystate 12345 555-1234 Dear Sir: It is our privilege to inform you about our new database managed with XML. This new system allows you to reduce the load on your inventory list server by having the client machine perform the work of sorting and filtering the data. The data in an XML element is normalized, so plain-text diagrams such as /---\ | | \---/ will become gibberish. Sincerely Ms. Doe